Forescout® eyeAlert for ServiceNow
Bi-Directional Integration with ServiceNow for Rapid Incident Response
- Developer
- Forescout
Perform seamless investigations with single pane of glass enabling SOC analysts and collaboration with related team members to maximize threat detection and response within ServiceNow.
The integration of Forescout and ServiceNow enhances security operations by merging advanced threat detection and contextual data with efficient incident management and workflows. This synergy provides a unified operational view for SOC analysts and related team members, enabling cross-platform work and direct modification of threat detections within ServiceNow. The automatic sync of updates and analyst annotations from ServiceNow to Forescout’s system facilitates real-time tuning of threat detection and fosters improved teamwork.
Features and Benefits
Improve Mean-Time-to-Respond
ServiceNow integration streamlines cross-platform teamwork and enhances mean-time-to-respond by allowing for the immediate integration of incident data. This approach keeps teams within their familiar work environments, eliminating the need to switch contexts, thus saving significant time
Enhancing the Analyst Experience
The integration facilitates a fluid workflow for SOC and IT teams, allowing operations on either ServiceNow or Forescout platforms with capabilities like whitelisting and watchlist modifications directly through ServiceNow. Automatic synchronization of notes, status updates, and investigation progress to Forescout ensures streamlined collaboration and simplifies compliance checks. This seamless connection ultimately elevates the analyst experience by maintaining system harmony
Realize Rapid Value
The integration between Forescout and ServiceNow streamlines your security operations center and IT service management processes by allowing direct synchronization of your established category and incident mappings. This avoids the need for workflow reconfiguration and enables a rapid realization of value
Measure SOC Effectiveness
The integration synchronizes statuses between linked ServiceNow incidents and Forescout® eyeAlert cases so customers can take advantage of the built-in metrics in eyeAlert for measuring SOC effectiveness like Mean Time to Detect, Mean Time to Triage, Mean Time to Contain, Mean Time to Respond and Mean Dwell Time.
Additional Information
Support
Forescout® eyeAlert extensions are fully supported by Forescout. Please see support details at: https://www.forescout.com/resources/support-services-maintenance-and-support-policy/
- Phone: +1-866-377-8771
- Email: [email protected]
- Knowledge Base
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